Work sample
Profile components
Employees need context about who they’re working with to effectively collaborate across organizations, but the user and team profiles in Jira and Confluence were lacking.
My role
I worked with PM on discovery to identify the most valuable capabilities to add to the profiles, and designed components for reporting lines, peer recognition and projects and goals. I then secured buy-in from platform stakeholders, and worked with engineering to ship to customers.
Impact
Customers syncing their entire employee base, and high engagement with the reporting line component
Design details
The new reporting line component visually helped users understand both a person's immediate manager and direct reports, and where in the organisation someone sat.
The peer recognition experience encouraged users to take a moment to say thank you, and personalise their message.
Process highlights
We had no shortage of ideas from competitor insights, feedback on the existing profiles, and team brainstorms. The difficulty was prioritising. A big part of my role was to visualise and prototype ideas to make testing them out possible - both with customers, and how they felt to use.
Sketches of the profiles I created to try out many new concepts
Once we had honed in on a direction, I produced UI variations on how these components could work on the profile - balancing information density and usability
I moved between lower and higher fidelity depending on the discussion, such as with this wireframe I used to try out the placement of the Kudos component in the profile hierarchy
I also switched between desktop and mobile widths to ensure our experience would scale responsively to different screen sizes